The Power of Critical Listening in Debt Collections
Account Retrievable Debt Collection Services
Communication is the key to resolving debt collections issues in an amicable and efficient manner.
In this podcast you will hear about the power of critical listening in debt collections. The goal of listening, for example, is to develop a rapport with an account holder. For example, engaging in an honest conversation with an account holder can help the collections agencies decide whether there is enough information to file a claim. Furthermore, patient listening helps build trust between the collections agency and the account holder.
In order to avoid being taken in by slick presentations, unsound reasoning and subtle falsehood, it is important to acquire an understanding of the persuasion techniques commonly employed. Listed below are certain methods that have been (and are) used by speakers to convince, and often mislead, individuals and groups. Unfortunately, modern listeners seldom have any educational background in logical criticism or oratorical techniques, and are all too often vulnerable to and unaware of the traps being laid for them. Though this article focuses on developing listening skills, the same critical processes which can be used to analyze the validity of spoken material may also be employed in reading or self examination.
As a listener, it is important to think and apply the same good sense you use in everyday survival to every area of your life. It is tragic that so many choose to set aside their reasoning skills in large, important areas of life and, instead, settle for being manipulated—for uncritically adopting someone else’s pre-packaged viewpoints. It may be easy, comfortable and pleasant to allow others to do your thinking, but it is neither wise nor commendable. Since this is neither a book on logic nor a public speaking primer, the main focus will be on flaws, both on the speaker’s part and in the way audiences behave.
Sociologists have conclusively shown in study after study, that people tend to be influenced more by how something is said, than what is actually said. We tend to respond emotionally, instead of logically, particularly when in a group listening situation where there is neither debate, nor opportunity to question.
If you have any further questions about the power of critical listening in debt collections…
Call Accounts Retrievable System at (800) 327-4687